Refund & Cancellation Policy
1. Varshphal 2027 Report (₹1,178.82 all-inclusive)
- Cancellation. You may cancel for a full refund at any time before your report is delivered (link or PDF sent). Once it has been delivered, the order cannot be cancelled.
- Wrong birth details. If you entered a wrong date, time or place of birth, tell us on WhatsApp within 24 hours of delivery. We will regenerate the report once at no charge, within 24 hours of your message.
- Our error. If the report fails to generate, the file is corrupted, or any birth detail printed in it differs from what you entered and we cannot correct it, you receive a full refund.
- Not refundable. Disagreement with a prediction or interpretation. Astrology is guidance, not a guaranteed outcome, and the report is a personalised digital good that cannot be returned.
2. Report + Consultation (₹2,594.82 all-inclusive)
- The report portion (₹1,178.82) follows section 1.
- Rescheduling. You may reschedule the 30-minute consultation once at no charge with at least 12 hours' notice on WhatsApp.
- Missed call. If you do not join within 10 minutes of the confirmed slot, the slot is forfeited; a new slot can be booked at 50% of the consultation fee.
- If we cannot deliver. If Dr. Mahima cannot hold the consultation within 7 days of your purchase, the consultation portion (₹1,416 including GST) is refunded in full.
- Before the slot is booked. You may cancel the consultation portion for a full refund of ₹1,416 any time before a slot has been confirmed.
3. Duplicate or failed payments
If you were charged twice, or money was debited without an order being created, the duplicate or failed amount is refunded in full once confirmed with our payment provider, normally within 5–7 working days.
4. How refunds are paid
- Refunds go to the original payment method through our payment provider within 5–7 working days of approval. We never deduct gateway charges.
- A credit note is issued against the GST invoice for every refund.
- To request a refund or regeneration, message us on WhatsApp at +91 91193 78566 or email [email protected] [confirm] with your order ID.
5. Grievances
Grievance Officer: [name, designation, email, phone — to be added]. Complaints are acknowledged within 48 hours with a ticket number and resolved within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020. National Consumer Helpline: 1915.